Frequently Asked Questions

How can I trust in a company I find over the net?
How can I hire a billing company that is out of state?
Do I get the payments directly or do they go to the billing company?
Can I cancel at any time?
Do I have a guarantee?
What do I do with my existing billing and outstanding receivables?
What software do you use?

How can I trust in a company I find over the net?

You need to research the company. We are an established company with a proven track record. We provide references and have experience in medical billing for over 20 years. We also carry insurance coverage for errors and omission insurance. We are a member of the Better Business Bureau in good standing.

How can I hire a billing company that is out of state?

Because of the HIPAA laws, compliant companies are now required to submit claims in a national standard format. Therefore, all claims, whether they originate from Alaska or Florida, have the same date field requirements and billing rules and regulations. This applies to all carriers, Medicare, State Medicaid, and even local IPA and health plans, thereby making it possible for a company in California to bill effectively for companies on the east coast, or vice versa. Our extended and early hours make it possible to reach our company during all hours of nationwide operations.

Do I get the payments directly or do they go to the billing company?

This is your decision. Some practices prefer to receive all income directly, while others prefer to have us handle their checks and explanations of benefits directly. We make deposits directly to you and do not take our percentages off the top.

Can I cancel at any time?

Our company works on an annual contractual basis. Without cause, you can provide 60 days’ written notice to cancel your contractual agreement at any time.

Do I have a guarantee?

We have no control over when an insurance company will pay a claim or how much an insurance company will pay for any services. We can, however, guarantee that the claim will be submitted within a 24-hour time period. We can also assure you that claims will be followed up on a timely basis. We will monitor your reimbursement to insure you are being paid accurately and appropriately. Because our company is paid on a percentage of collections, we do everything we can to expedite and be paid on your claims.

What do I do with my existing billing and outstanding receivables?

You can start with our company as of any date. We can “convert” the old accounts receivable and integrate it into our existing production schedule to minimize the amount of billing delays and interruption in cash flow as a result of changing billing companies and/or outsourcing your data. You can expect an average of 14 business days to convert old receivables into our new practice.

What software do you use?

Software options are vast. Medical billing software is a tool and is only as good as its users. We contract with a California-based software company called Senco Computer Systems, which has been in business since the early 1980s. Our software is called Doctor Information Systems and allows us the flexibility to perform billing for all specialties. Our software allows us to generate and support the HCFA 1500 form, as well as UB-92s.